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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

91%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I really can't say enough positive things: Everyone was professional, courteous, and responsive to my needs."

"Everyone treated me very good. Dr. Mathieson and staff where the best and deserve a 5 STAR recommendation, especially Dr. Mathiesons' jolly, positive attitude-He's THE BEST."

"Dr. Pichney is a top notch person and I imagine that she expects perfection from those around her. I know she works to provide perfection in my care. I am not surprised that the facility runs as well as it does. Thank you all for making this procedure as stress free as possible."



"Impressed with caregivers and execution of procedure. Would definitely return for my next colonoscopy."

"Staff at the facility are welcoming and always smiling. I felt comfortable, secure, and safe. It is obvious that the staff enjoy their work at the facility. I'm very happy to have Dr. Harris as my physician."

"an excellent facility that is obviously well run by people who are pleasant, helpful and professional"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.